Refund policy

Exchange & Return Policy

At Teendae, we try to conduct our business according to the teachings of the Prophet Muhammad ﷺ: honesty in what we sell, full disclosure of any fault, and ease for the buyer. The Prophet ﷺ taught that Allah shows mercy to the one who is easygoing when he buys, sells and asks for his due (Sahih al-Bukhari), and that whoever takes back a sale from a buyer who regrets it, Allah will forgive his shortcomings on the Day of Resurrection (Sunan Abi Dawud, Sunan Ibn Majah). This policy is written in that spirit, and all charges are stated clearly in advance so nothing is hidden from you.

15-day exchange and return

If you are not satisfied with your purchase, or the size is not right, you may exchange or return it within 15 days of receiving your order.

To be eligible, the item must be:

Unworn, unwashed and unused
In the same condition you received it, with tags attached
In its original packaging
Accompanied by your order number or proof of purchase

How to request an exchange or return

Email us at support@teendae.com within 15 days of delivery with your order number, and tell us whether you want an exchange or a return.
Once we approve the request, send the item yourself, at your own expense, through any reliable courier to: Teendae
Office # 02, Mezzanine Floor, Ajmeri Market, Chaghla Street, Kharadar, Karachi, Sindh, Pakistan 74000
When we receive and inspect the item, we will dispatch your new item or process your refund.

Items sent back without first requesting an exchange or return will not be accepted. Parcels sent to us on a cash-on-delivery or "receiver pays" basis will also not be accepted.

Why delivery and packaging charges are not refunded

Following the Sunnah, we take back the dress and refund its full price; we keep no profit from a sale you have cancelled. However, delivery and packaging are real costs that Teendae has already paid to the courier company and for packing materials on your order. These amounts are not our earnings, and we cannot recover them once your parcel has been shipped. For this reason they are deducted, and we state them here openly before you buy.

Charges for exchanges

The customer pays both delivery charges:

The courier charges for sending the item back to our address
Rs. 320 delivery charges for the new item

If the new item costs more, you pay the difference. If it costs less, the difference is given as store credit.

Charges for returns

The customer arranges and pays the courier charges for sending the item back to our address. The full price of the dress is refunded, less:

Rs. 320 delivery charges
Rs. 180 packaging and handling fee

This makes a total deduction of Rs. 500. The remaining amount is refunded to your original payment method (or by bank transfer for cash-on-delivery orders) within 10 business days of our receiving the item.

Delivery charges are non-refundable

The Rs. 320 delivery charge is not refundable in any exchange or return. This applies whether you paid for delivery or your order was delivered free: on free-delivery orders, Rs. 320 is deducted because Teendae paid the courier on your behalf.

Damaged, defective or wrong items

Selling a faulty item without making it right is not permissible for us. Please inspect your order on delivery and contact us within 48 hours with photos if the item is defective, damaged or not what you ordered.

In these cases, none of the above charges apply. Teendae bears all delivery charges, and you may choose either a replacement or a full refund.

Items that cannot be exchanged or returned

Items that have been worn, washed or altered
Items without tags or original packaging
Sale items and gift cards, unless defective