Shipping policy

Shipping Policy

At Teendae, we believe in telling you clearly what to expect before you order: how long it will take, and what it will cost. We would rather give you an honest timeline than a promise we cannot keep.

Order processing time

Every order is processed and prepared within 5–7 working days of confirmation. This time covers quality checking, packing and handing your parcel to the courier.

You will receive a confirmation message once your order is placed, and another with tracking details once it has been dispatched.

Delivery time

After dispatch, delivery takes 1–5 working days, depending on your city and the courier's schedule.

Stage Time
Order processing 5–7 days
Courier delivery 1–5 days
Total estimated time 6–10 working days

Working days do not include Sundays and public holidays. During sale periods, Eid seasons, bad weather or courier disruptions, delivery may take a little longer. If your order is delayed beyond these estimates, contact us and we will follow up with the courier for you.

Delivery charges

Our standard delivery charge is Rs. 320 per order, anywhere in Pakistan, unless a free-delivery offer applies. The charge is shown at checkout before you confirm your order.

Delivery charges are non-refundable, as explained in our Exchange & Return Policy.

Payment on delivery

For cash-on-delivery orders, please pay the full order amount, including delivery charges, to the courier when your parcel arrives. Kindly keep the exact amount ready, and make sure someone is available to receive the parcel at the address you provided.

Address and contact details

Please double-check your name, full address, city and phone number when ordering. The courier will call your number before delivery. If a parcel comes back to us because of an incorrect address, an unanswered phone or refusal to accept it, delivery charges will apply again for re-dispatch.

To change your address, contact us as soon as possible. We can only make changes before the order has been dispatched.

Checking your parcel

Please inspect your order when you receive it. If an item is damaged, defective or not what you ordered, contact us within 48 hours with photos, and we will make it right at our own cost, as set out in our Exchange & Return Policy.

Where we deliver

This store (teendae.com) delivers across Pakistan only.

For orders outside Pakistan, please shop from our regional stores:

Each regional store has its own prices, delivery charges, delivery times and policies. Orders placed on this store cannot be shipped abroad or transferred to another regional store.

Questions

For any question about your order or delivery, contact us:

Email: support@teendae.com
Phone: 0319 7796418